FAQ

Please refer to our FAQs for further information on specific features. If you have any more questions, feel free to reach out to us through our live support chat.

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CharliePay is a platform that enables you to manage your cryptocurrencies with ease. We offer accounts where you can receive, send, swap, buy or sell crypto assets. Using CharliePay is safe and stable with minimal costs, ensuring that you can maximize your benefits. Registering your account and verifying it with our user-friendly system allows you to start processing transactions from any of your mobile devices or computers quickly, easily and securely.

Our Services:

  • Buy and sell cryptocurrencies using your available balance.
  • Exchange (swap) of cryptocurrencies with other cryptocurrencies.
  • Transfer cryptocurrencies between other platforms and external wallets.
  • Feeless transfer of cryptocurrencies and traditional currencies such as USD, EUR and CRC between CharliePay users, using just their email address.
  • Debit card.
  • Deposits and withdrawals from and to your bank account.
  • Referral system.
  • Business options.

CharliePay also offers a range of commercial services for your business. Increase your business’s visibility by offering your products and services in the online store. Create staff accounts and receive income from affiliated merchants safely and easily.

CharliePay prioritizes robust security for a safe experience. We offer Google Authenticator and Twilio’s Authy apps as two-factor authentication (2FA) solutions, ensuring enhanced security for our user accounts. Please note that Charlie Pay Limited and affiliates are not a pyramid investment business. We only offer the services presented on this website. We do not request advance payments to open user accounts, nor do we make calls to request your password or access to your account.

If you have any questions or concerns, please feel free to contact us at [email protected].

You can also visit our social media sites:

Using CharliePay opens up a number of benefits for businesses and individuals alike. By accepting cryptocurrency payments, businesses can reduce transaction costs, increase safety, expand their global reach and achieve greater transparency. Transactions are fast and secure, eliminating the need for middlemen and reducing the risk associated with traditional banking systems. And by accepting multiple cryptocurrencies, anyone can quickly access payments from a large customer base all over the world.

The use of blockchain technology makes your data more transparent and secure. Transactions are tracked chronologically and securely, allowing for greater trust and providing quicker access to payment information and payment reconciliation.

  1. Go to www.CharliePay.io/.
  2. Click on SIGN UP.
  3. CREATE AN ACCOUNT – Choose between a personal or a business account, then enter the requested information.
  4. CREATE PASSWORD – You must create a password consisting of at least 8 characters with at least one uppercase letter, one lowercase letter, one number, and one special character or symbol; then click the checkbox saying 'I have read and accept terms and conditions'.
  5. TERMS AND CONDITIONS – You can read the site terms and conditions by clicking the link, but you must check the box to accept them before you can proceed any further.
  6. VERIFY EMAIL ADDRESS – Confirm your email address by pasting the verification code sent to your mailbox. This email address will serve as your username and it cannot be changed.
  7. Once your email has been verified, you can log into your CharliePay account for the first time; the following steps are optional but required for most of the CharliePay app features.
  8. VERIFY ACCOUNT – Click on the red button next to your name that says UNVERIFIED when it appears (in the upper left corner). Fill out the form with your personal data, upload requested documents and selfie, follow all the steps using the arrow button, then click REQUEST VERIFICATION.
  9. You will receive an email notifying you that your account verification is in process.Our team will then check your documents and data are correct and match official records. Verification takes approximately 24 hours from when you upload the documents. When everything is ready, you will receive a notification email.

To change your password, proceed as follows:

  1. Go to LOGIN and click on the Forgot your password? link.
  2. Enter the email you registered with and click SEND RESET CODE.
  3. A six-digit Verification Code will be sent to the email provided.
  4. Enter the code in the fields and click the CONFIRM button.
  5. After submitting the code, a form will appear to create a new password. Enter your NEW PASSWORD, and confirm it using the CONFIRM button.
  6. You will see a confirmation message that your password has been successfully changed. You can now proceed to LOGIN with your new password.

Two-Factor Authentication (2FA)

We use Two-Factor Authentication (2FA) to provide you with greater security when logging in to your account. This two-step verification process can save you from malicious actors, even if someone obtains your password.

We currently support two apps for Two-Factor Authentication (2FA): Google Authenticator and Authy. Below are the steps you need to follow to install Two-Factor Authentication (2FA) on your account:

  1. Download the app of your choice to your phone, then activate it on your CharliePay account in the SETTINGS section under Security Configuration, by clicking the ACTIVATE button.
  2. To add the CharliePay account to the app, you need to scan the provided QR code with your phone camera.
  3. Every time you log in then to your account and enter your password, you will be asked to enter the code, which you will be able to find displayed in the app on your phone. You will need to enter this code to complete the login procedure.
  4. Each code can only be used once, and will be valid for a short time before its expiry. After its expiration, you will need to use a new code.
  5. Enter the code to activate 2FA for the first time.

How to Remove 2FA?

To remove two-factor authentication from your account, just click the 'Deactivate' button and re-enter the code that appears in the app on your device. If you lose access to Google Authenticator or Authy, email us at [email protected] and our customer support will provide you with instructions on how to proceed.

Installation Procedure for Authy

We use Authy to provide you with greater security when you log in into your crypto account. Two-Factor Authentication can save you from malicious actors, even if someone else has your password.

Installation steps:

  • Install the Authy app on your Android or iOS phone or tablet (note: the app is called Twilio Authy in the AppStore – make sure the publisher is Authy Inc.).
  • In CharliePay, go to SETTINGS on the left-side menu and click the ACTIVATE button in the Authentication section under Authy.
  • In CharliePay, continue by clicking the right arrow button and entering the six-digit code displayed on your phone.
  • The code changes approximately every half minute; if it expires before you have finished, you will need to enter a new code. Once you have entered the correct code, confirm again by clicking the arrow button to continue.'
  • If you have entered the code correctly, CharliePay will display the message 'Two-factor authentication has been successfully activated.'

What cryptocurrencies are available with CharliePay?

We offer support for more than 10 major crypto assets and are always working on integrating more.

Buying Cryptocurrencies:

  1. Choose WALLET – Select the relevant wallet (e.g. BTC).
  2. Now, select BUY.
  3. Under YOUR BALANCE, select the currency you want to pay with (e.g. USD).
  4. Enter the amount where you see the number 0, then click BUY.
  5. The system will ask you for the CharliePay Code to authorize the transaction.

Selling Cryptocurrencies:

  1. Choose WALLET – Select the relevant wallet (e.g. BTC).
  2. Now, select SELL.
  3. Select the fiat currency you want to receive (e.g. USD).
  4. You can choose a preset percentage of the amount you have in your balance to sell.
  5. You can also enter the amount you want, by typing a new figure over the number 0, then click SELL.

Receiving cryptocurrencies from an external wallet:

  1. Choose WALLET – Select the relevant wallet (e.g. USDT).
  2. Now, select RECEIVE.
  3. You must choose the network through which the cryptocurrencies will be sent, or else the transaction will not reach you and you run the risk of losing your coins.
  4. The address is below the QR code; click on it to copy it and you can then paste it in an email or the messaging app that you are using to communicate with the other party.

Sending cryptocurrencies to an external wallet:

  1. Choose WALLET – Select the relevant wallet (e.g. USDT).
  2. Now, select SEND.
  3. Under AUTHORIZE ADDRESS click ADD ADDRESS, then click the green button with the relevant network.
  4. Type a personal description and paste the address you were given.
  5. Enter the CHARLIEPAY CODE.
  6. The address will be added to the address list.
  7. Navigate to the the number 0 to enter the amount and choose the speed at which you would like to process the transaction (Fee)
  8. FILTER BY NETWORK – Select the TARGET network. This must be the same as the one used by the other party, otherwise the coins will not reach their destination. Then, select CHOOSE ADDRESS from the dropdown.
  9. DETAIL – Enter a personal note
  10. If you check the SEND AMOUNT PLUS FEE box, the total amount will come out of your wallet. If you do not check the box, the fee will be reduced from the amount.
  11. Select CONTINUE, then enter the CHARLIEPAY CODE.

CharliePay is our modern payment platform that seamlessly integrates blockchain technology to revolutionize the world of fiat and crypto transactions. We harness the immutable nature of blockchain, ensuring secure and transparent transactions for individuals and businesses. Join CharliePay today and experience the future of effortless crypto-fiat payments!

  • There are no fees for receiving cryptocurrencies from another wallet.
  • There are no fees for sending cryptocurrencies to another CharliePay account using their registered email address.
  • The only fees that may be incurred are transaction fees from the cryptocurrency network, which apply to crypto-to-crypto transactions (transactions between external wallets).

CharliePay Academy

CharliePay Academy is a place to learn a little more about the world of blockchain.

Blockchain is a decentralized database that stores and protects a large number of records on a public ledger. These databases are not owned or controlled by anyone, nor are they located in a single place or data center. The database can be quite large because it is distributed across the network of all the computers connected to it..

Blockchain is a combination of the words ‘block’ and ‘chain.’ Blocks are created by “miners,” using special software. They are interconnected and the transactions between them are controlled by users.

Every movement, payment, and other action on the blockchain is verified by thousands of computers around the world, meaning that it is very secure and practically eliminates the possibility of fraud.

Blockchain is a sophisticated and revolutionary technology, comparable to the invention of the Internet back in the day. It is not only associated with cryptocurrencies; it is now beginning to be used for the decentralization of the public sector and for the safe and equitable distribution of information.

A Bitcoin wallet is either a device (hardware wallet) or a software application (software wallet) that is used to “store” bitcoins, and which can generate and hold multiple bitcoin addresses (public keys). Sometimes, the term “wallet” refers to an address. This is because in the past, wallets were typically just a single address printed on a piece of paper (paper wallet).

Wallets use private keys to restrict access to your bitcoins and connect with the public blockchain to record the bitcoin movements. Many wallets also allow you to operate with multiple other cryptocurrencies and blockchains, not just Bitcoin.

Bitcoin mining is the essential process of verifying transactions in a new block on the underlying Proof of Work (PoW) blockchain, and introducing new bitcoins into circulation. Miners use specialized hardware and software to generate a cryptographic number that matches certain criteria (a number that is lower than or equal to the target hash determined by the network) and is incredibly hard to guess. The first miner to solve the “puzzle” is then rewarded with an amount of these new bitcoins (plus the fees for transactions included in the given block). This reward serves as an incentive for miners to support the fundamental goal of legitimizing and overseeing Bitcoin transactions to ensure their accuracy and security.

A cryptocurrency address is a unique identifier that is used to send and receive cryptocurrencies. It is similar to an email address or a phone number, but instead of being used for communication, it is used for transactions. A cryptocurrency address is a string of alphanumeric characters that is generated by a wallet application. Each address has a corresponding private key that is used to sign transactions and prove ownership of the address. Cryptocurrency addresses are public and can be viewed on the blockchain. The format of the address varies depending on the cryptocurrency, but most addresses are between 26 and 35 characters long.

For example, addresses could start with the following letters:

  • Bitcoin: number 1, 3 or letters bc1
  • Litecoin: letter L
  • Dash: letter X

How To Check Transactions in Blockchain.

You can access blockchain explorer to check your cryptocurrency transfers from platform to platform:

  1. Go to: https://www.blockchain.com/explorer
  2. Paste the hash address to the SEARCH input box.
  3. Click on the SEARCH icon.
  4. Choose the cryptocurrency that is being processed from the menu bar.
  5. You will see all the completed transfers by this hash address.
  6. The transferred amounts are shown below
  7. If the amount you are looking for is in the list, it should have a minimum of 6 confirmations to reach its destination. Once you click on the circle located on one side, it should say SPENT.