Terms and Conditions
- 1. For this document’s purposes, refer to CharliePay platform which is operated by Charlie Pay Limited (COMPANY REGISTRATION NUMBER: 2135300) – registered office of the Company is situated at Charles Court, 1st Floor, 189 Main Street, PO Box 4406, Tortola VG1110, British Virgin Islands – as hereinafter referred to as THE PLATFORM. Likewise, THE CLIENT refers to the person or organization using the services provided by the platform, all, without exception, shall accept the terms and conditions set forth therein.
- 2. THE PLATFORM is not a pyramid investment company or a Ponzi scheme, nor is it affiliated with any external company. It solely offers the services displayed on the website and has no relation to other sites that claim similarity. Therefore, it is not associated with any company offering our services to pay investors. No upfront money is requested for account opening; only costs associated with the services, including card issuance and distribution, are charged.
- 3. THE PLATFORM does not provide investment, tax, or trading advice unless specifically agreed upon between THE CLIENT and THE PLATFORM in a separate agreement, and under the services made available. Our services include 'execution only', meaning THE PLATFORM acts based on the client's instructions and does not provide advice on any transaction, nor does it supervise their trading decisions to determine their appropriateness or help them avoid potential losses.
- 4. The client is prohibited from and, under no circumstances, may execute any transaction/operation on the platform that would result in exceeding the total balance and/or the amount of money deposited/retained in their account.
- 5. THE PLATFORM, as a tool, enables the execution of client actions/orders and/or transactions. However, the client acknowledges and agrees that at no time does THE PLATFORM provide any trust or consulting services.
- 6. THE PLATFORM processes all client transactions/operations in accordance with the terms and conditions established in the Terms and Conditions contract and solely based on execution. It does not manage the client's account or provide advice in any way and does not act financially responsible for any operation carried out by the client through their account. The client is responsible for all orders requested, using their CharliePay code as mandatory two-factor authentication for secure transactions. Any order received in this manner is considered to be authorized by the client.
- 7. Whenever any order is submitted through a client's account, THE PLATFORM will reasonably assume such actions were presented by the client. Consequently, THE PLATFORM shall not be responsible or maintain any legal relationship with any third party other than the client and shall not be independently responsible, regardless of whether such person was identified or not.
- 8. THE PLATFORM offers internal communication channels, live via the platform's chat and official email. Clients can share doubts or procedural queries among other things.
- 9. There is no customer support of THE PLATFORM in public channels like Telegram or any other social network, only on the main website www.charliepay.io. If contacted via direct message, make sure it is not an attempt to scam you by confirming through this channel whether we are writing to you at that moment.
- 10. Under no circumstances will THE PLATFORM's administration staff ask you to share your personal and account information (including username, password, two-factor authentication, or any other data considered sensitive for orders). If someone contacts you privately and requests any of the aforementioned, please BLOCK the user as they are trying to steal or appropriate your resources.
- 11. Under no circumstances will the administration staff ask you through public chats or social networks to make payments in cryptocurrency or fiat currency to provide you with a service. For example, unlocking your account, accelerating a deposit or withdrawal, user verification, and even errors or malfunctions in your account on the platform, as well as any other type of assistance you might require. All listing queries can only be addressed by the customer support team in the official chat on our website www.charliepay.io or via the email [email protected]
- 12. The client acknowledges that THE PLATFORM shall have the right, at any time and for any reason and without justification, not to provide the service or services in the following cases:
- a) If the action contributes or could contribute to the laundering of proceeds from illegal activities (money laundering).
- b) If the client does not have sufficient funds to cover their transactions for different services.
- c) If the client does not meet their obligations to THE PLATFORM, as established in the terms and conditions contract.
- d) If THE PLATFORM has reasonable suspicions leading to belief that any type of fraud associated with transactions, operations, or actions within the services offered on the website is taking place.
- e) If the client holds any type of funds (cryptocurrencies or fiat currency) that do not belong to them and/or if any action is carried out using credit cards, debit cards, or any other means not belonging to their own resources.
- 13. THE PLATFORM reserves the right to limit the number of operations or transactions and may also retain funds in the client's account without prior notice for behavior or transactions classified as outside the normal or atypical behavior. When withdrawing any currency, the funds will be released or rejected according to the requested justification for the specific action and any internal investigation resulting from it.
- 14. Privacy and Confidentiality of Personal Information: THE PLATFORM acknowledges and respects the importance of privacy and confidentiality of the personal information provided by the client. We commit to taking all reasonable measures to protect and safeguard the personal information collected and used while providing our services. In this regard:
- a) Information Collection: The personal information provided by the client will be used solely for purposes related to the services offered by THE PLATFORM. This information may include data such as name, email address, phone number, or other information necessary for the fulfillment of requested transactions and operations.
- b) Use and Disclosure of Information: THE PLATFORM undertakes not to disclose, sell, rent, or share the client's personal information with unauthorized third parties, except when necessary to fulfill legal obligations or to provide the services requested by the client. Information will only be shared with trusted third parties under appropriate confidentiality agreements.
- c) Information Security: We implement appropriate technical, physical, and administrative security measures to protect the client's personal information against unauthorized access, disclosure, or alteration. This includes the use of encryption technology and secure protocols to ensure the confidentiality of information transmitted through our platform.
- d) Information Retention: We will retain the client's personal information for the time necessary to fulfill the purposes for which it was collected unless a longer retention period is required or permitted by the laws and regulations applicable to us in the corresponding jurisdiction.
- e) Access and Correction Rights: The client has the right to access, correct, or delete their personal information stored on our platform. To exercise these rights, the client can contact our customer support team through the provided communication channels.
- f) Cookies and Similar Technologies: We may use cookies or other similar technologies to enhance the customer's experience and personalize our services. These technologies collect non-personalized information, such as browsing preferences and usage patterns, and are used in accordance with our Cookie Policy, see point 17.
- g) By using our services, the client agrees and acknowledges that they have read and understood our privacy and confidentiality practices and accepts that THE PLATFORM collects, uses, and processes their personal information in accordance with these practices.
- 15. Funds Management and Administration:
- a) THE PLATFORM is considered a CEX (centralized exchange) that allows clients to engage in transactions with cryptocurrencies and fiat currencies. We act as a service intermediary between clients to facilitate the purchase, sale, and storage of digital assets.
- b) No Financial Intermediation: We emphasize that THE PLATFORM is not engaged in financial intermediation. We do not offer investment, loan, credit, or any other activity related to financial intermediation regulated by applicable laws.
- c) No Fundraising: It is highlighted that THE PLATFORM does not raise funds from third parties. The funds used in transactions and operations are exclusively provided by clients individually.
- d) Fund Custody: Digital assets and fiat currencies deposited in THE PLATFORM are subject to our custody and administration, with the aim of facilitating transactions and operations requested by clients. We commit to taking high-level security measures to protect and safeguard the funds from any unauthorized access.
- e) Client Responsibility: The client acknowledges and agrees that they are solely responsible for managing and securing their funds. It is the client's responsibility to keep their account credentials secure, use the authentication measures provided by THE PLATFORM, and take additional precautions to protect their digital assets and fiat currencies.
- f) Risk Disclosure: It is important for the client to understand the risks associated with investing in cryptocurrencies and the volatility of financial markets. THE PLATFORM does not guarantee the performance, value, or stability of the digital assets and fiat currencies used in transactions.
- g) By using our services, the client agrees and acknowledges the funds management and administration described above. The client accepts that THE PLATFORM does not engage in financial intermediation or fundraising and that it is the client's responsibility to manage and protect their digital assets and fiat currencies.
- 16. Risks Associated with Cryptocurrency Use:
- a) Cryptocurrency Volatility: The client acknowledges and understands that some cryptocurrencies are highly volatile digital assets. Cryptocurrency prices can experience significant fluctuations in short periods of time. Therefore, there is a risk of financial loss due to variability in the value of cryptocurrencies used in transactions.
- b) Possible Transaction Errors: While we implement security and accuracy measures in our services, human errors may occur on the part of clients during transactions. This may include errors when executing orders, delays in transaction confirmation, or connectivity issues. The client acknowledges that THE PLATFORM is not responsible for human errors by clients that may occur during the use of our services and agrees to verify and carefully review all transactions before confirming them.
- c) Exposure to Fraud and Malicious Activities: The use of cryptocurrencies and participation in digital transactions entail the risk of exposure to fraud, scams, and malicious activities. While we implement security measures to protect our clients, we cannot guarantee the detection and prevention of all fraudulent activities. It is the client's responsibility to stay informed, take additional precautions, and report any suspicious activity to our customer support team.
- d) Financial Education: The client acknowledges the importance of acquiring knowledge and proper financial education about cryptocurrencies and financial markets before engaging in transactions. The client is recommended to research and understand the associated risks, seek professional financial advice, and make informed decisions. They are also free to contact our customer service for inquiries and questions using the Artificial Intelligence service offered by THE PLATFORM.
- 17. How we use tracking technologies such as cookies:
We or our authorized service providers may use cookies and similar tracking technologies to collect personal data whenever you use our services, visit our sites, or visit websites that offer our services. The information collected with these technologies helps us personalize your experience, measure the effect of our ads, prevent fraud and enhance the security of our sites and service.
You can disable or decline some cookies for our sites and services. But, since some parts of our service rely on cookies to work, those services could become difficult or impossible to use if such cookies are not allowed.
Some web browsers have an optional setting called “Do Not Track” (DNT) that lets you opt-out of being tracked by advertisers and some third parties. Because many of our services won’t function without tracking data, we do not respond to DNT settings.
By using our services, the client agrees and acknowledges the risks associated with cryptocurrencies, including price volatility, possible transaction errors, and exposure to fraud. The client accepts that THE PLATFORM is not responsible for financial losses resulting from volatility, errors, or fraudulent activities related to the use of our services.
